Privacy Policy
Last updated: June 23, 2025
Our Commitment to Privacy
At PHSWEB Internet, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services.
Information We Collect
Personal Information:
- Name, email address, and phone number
- Billing address and payment information
- Service installation address
- Account credentials and preferences
Usage Information:
- Internet usage data and bandwidth consumption
- Connection logs and service performance metrics
- Device information and network configuration
- Customer support interactions
How We Use Your Information
We use your information to:
- Provide and maintain internet services
- Process billing and payments
- Provide customer support and technical assistance
- Improve service quality and network performance
- Send service updates and important notifications
- Comply with legal requirements and regulations
Data Security
We implement comprehensive security measures to protect your data:
- SSL encryption for all data transmission
- Secure servers with regular security updates
- Access controls and employee training
- Regular security audits and monitoring
- Secure payment processing systems
Information Sharing
We do not sell your personal information. We may share information only in these limited circumstances:
- With service providers who help us operate our business
- When required by law or legal process
- To protect our rights and prevent fraud
- With your explicit consent
Data Retention
We retain your personal information only as long as necessary to provide services and comply with legal obligations. Usage data is typically retained for 12 months for billing and network optimization purposes.
Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Object to data processing
- Data portability
- Withdraw consent at any time
Cookies and Tracking
Our website uses cookies to improve your experience and provide personalized content. You can control cookie settings through your browser preferences.
Children's Privacy
Our services are not directed to children under 18. We do not knowingly collect personal information from children without parental consent.
Contact Us
For privacy-related questions or to exercise your rights, contact us:
Privacy Officer: legal@phsweb.ng
Phone: 02014101240
Address: 2nd floor, Grace And Faith House, Onitsha - Enugu Expy, Awka 420212, Anambra